KEY CONTACTS
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Key Contacts – Repairs, Complaints or Security Issues

DURING WORK HOURS (MON-FRI 9AM-5PM):

COMMON PROPERTY (GENERAL & EMERGENCY MAINTENANCE)
ACE Help Desk: +61 39696 9444 or info@es.acebcm.com.au

TENANTS are required to contact their own letting property agent in the first instance should they need assistance with repairs, complaints or security issues inside their apartment.

FLOOD, STORM & EARTHQUAKE EMERGENCY

VICSES
Only if: A tree has fallen and caused structural damage to the building or your vehicle
The roof is damaged or is leaking significantly
A tree or large branch has fallen, and is preventing your from entering your apartment
The property is flooded or about to flood

AFTER HOURS EMERGENCY CONTACTS

POLICE/AMBULANCE/FIRE BRIGADE
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POLICE (Not Life-Threatening Issue)
St. Kilda Police Station: +61 39536 2666

PLUMBING – PSD Plumbing
Office: +61 39763 3227 Mobile: +61 0425 307 699

GARAGE DOOR – ANSA Doors
Office: +61 39302 3366

LIFT – United Lift Services
24 Hours: 1300 161 740

ALL OTHER TRADES – Scotia Building Group
After Hours: +61 39708 2777

Please note: if the matter is not an Owners Corporation emergency (i.e. It is a personal apartment issue), the caller may be charged a call-out fee (if an after-hours visit is required) plus the cost of repairs.

Key Contacts – Ace Body Corporate & Building Facilities Managers

OWNERS CORPORATION MANAGER

Ace Body Corporate (Elwood/St Kilda) is the appointed manager for the Owners Corporation.

The role of the Owners Corporation Manager is to ensure the building is administered in accordance with the law whilst working with the Building Facilities Manager to arrange repairs and maintenance for the building and common property. Common areas include all Hallways, Entrances, Foyers, Stairwell, Lifts and the Car Park.

Any issues relating to the Owners Corporation should be directed to:
Ace Body Corporate Management (Elwood/St Kilda)

P: 9696 9444
F: 9696 0677
E: info@es.acebcm.com.au
A: 2.1 / 63 Stead St, South Melbourne, VIC 3205

BUILDING FACILITIES MANAGER

BCCS is the appointed building facilities manager for the Owners Corporation. The role of the BFM is to manage the day-to-day running of the building and common property including –

  • Overseeing repairs and maintenance carried out by on-site contractors,
  • Carrying out building inductions with contractors,
  • Managing move ins and outs (both owners & tenants),
  • Monitoring of any lot owner works that have been approved by the OC
  • Committee and referred for oversight.
  • Progressing Maintenance Plan minor projects (i.e. Foyer refurbishment),
  • Providing contractor oversight, briefing and supervision, and market testing for key service contracts.

Any issues relating to the Building Facilities should be directed to:

Body Corporate Cleaning Services
O: 1300 951 065
M: 0429 223 008
W: bccs.com.au
E: operations@bccs.com.au
E: bm@bccs.com.au
A: 28-30 William St. Balaclava, VIC, 3183

General Enquiries

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